What if you’re out of my size?

Usually if a size is out of stock, you will not be able to add an item to your shopping cart.  If we’re planning to restock your size, you’ll see an option to add your email to a waiting list. Just click the “Waitlist” button and we’ll send you an email notification when it’s back in stock. If a product is out of stock, and you don’t see a “Waitlist” button, we haven’t made plans to restock that item just yet. We may receive some stock through orders returned to our warehouse, so definitely check back in the future.

What size should I buy?

In general, it is best to start with your regular size. If you’re not sure which size will work best for you, send us a note to our email for additional advice.

How long before my order ships?

All in-stock orders (both standard and expedited) are processed within 1-2 business days. Note: if you place an order after 12pm EST on a Friday, your order may not be shipped until the following Monday.

Can I change/cancel my order?

Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But orders are cancelable for an hour after they are placed. If you have an Plant Gear account, login, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, our warehouse is already packing up your shipment so we cannot cancel or change it in any way. If you have any questions, please send us an email.

What’s the delivery procedure?

After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.

When can I expect my delivery?

Once your order has been shipped you will receive an email with a link that enables you to track and trace your order. Most items will arrive 4-9 days after purchase. For products under "Specialized Items" please allow 3-4 days production time for your order to ship out, average shipping times are 10-21 days. We will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.

What are your delivery rates / shipping costs?

We work with fixed shipping fees per order, regardless the number of items you purchase. Once you have selected the shipping destination, the shipping cost will be shown.

Can I expedite my shipping?

Yes! We offer expedited shipping options within checkout.

What forms of payment do you take?

We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards from over 50 countries. There are also several ways for customers to pay online without using a credit card, like PayPal, Amazon Pay, and Apple Pay. Financing is also available.

Where is Plant Gear Online based?

Our office headquarters is located in Detroit, MI. Motor City!

Where are your products shipped from?

We ship from 6 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.

Can you ship internationally or process international credit cards?

Sure, we definitely service the international marketplace.

Why should I create an account?

Creating an account enables you to manage your orders, your personal information and your credit and giftcards.

Can I order without an account?

You can choose whether you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders more easy.

I forgot my password

If you’ve forgotten your password you can reset it. Simply click "forgot password" on the login page.

Why do I have to fill out my phone number?

We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.

My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

I have a giftcard. Can I use that online?

You can, but in order to do so, you will need to enter in the coupon code prior to checkout. The credit will be applied upon checkout.

Can I exchange my order?

We do not offer exchanges at this time.

How do I return my order?

Hopefully you love everything you have purchased, but if something does not work out, we’re here to help! If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.

How do I start a Return?

We ask that if you wish to return an item purchased that you return the item using the same packaging that it was delivered with. All returns are subject to evaluation by Plant Gear staff.

      When mailing a return:

• All returns must be authorized by Plant Gear online in advance (our warehouse can’t accept returns without a valid return number).
• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
• Original tags (if applicable) must be attached & intact.
• Worn items, washed items, or items damaged by customer will not be accepted for return.
• Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Must be postmarked within 10 days of the original order date.
• Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
• If you have a problem or discrepancy (including shortages, damages, etc) with an order please contact us within 72 hours of receiving goods.
• If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
• Masks are final sale items and not eligible for returns or exchanges.
• All returned or refused shipments are subject to outbound freight charges and return freight charges.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What do I do if my order is damaged?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at support@plantgear.com, or our contact us page.

Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team at support@plantgear.com, or our contact us page, so that they can work to get you your goods as soon as possible.

Where can I find product sizing information?

Product sizing varies between different brands and styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and is taken with the item lying flat.

How do I take care of XYZ fabric?

· Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.

· Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.

· Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.

· Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

· Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.

· Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.

· Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.

· Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.

· Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.

· Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

· Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

· Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).