Need to return an item? We pride ourselves on providing our customers with the best customer service and support we can. Please reach out to our Customer Service Team via email or chat. Please have your invoice number to insure proper credit in a timely manner.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and Issues 
Please inspect your order upon reception and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable Items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns 
We ask that if you wish to return an item purchased that you return the item using the same packaging that it was delivered with. All returns are subject to evaluation by Plant Gear staff.

When mailing a return:

• All returns must be authorized by Plant Gear online in advance (our warehouse can’t accept returns without a valid return number).
• Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
• Original tags (if applicable) must be attached & intact.
• Worn items, washed items, or items damaged by customer will not be accepted for return.
• Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Must be postmarked within 10 days of the original order date.
• Return shipping costs are the customer’s responsibility. If using a label provided through our return portal, the customer agrees to have the cost of the shipping withheld from their refund.
• If you have a problem or discrepancy (including shortages, damages, etc) with an order please contact us within 72 hours of receiving goods.
• If returning defective merchandise please use a piece of tape to indicate the location of the flaw.
• Masks are final sale items and not eligible for returns or exchanges.
• All returned or refused shipments are subject to outbound freight charges and return freight charges.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can click here.

If your return is accepted, we’ll send you a return shipping label, and/or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@plantgear.com.