All orders are shipped within 24 to 72 hours of you placing the order using USPS, UPS, DHL eCommerce, or ePacket depending on your location and fastest available service. The typical delivery time frame is between 4 to 9 business days for most orders. Specialized items are delivered between 10 to 21 business days. However, you may receive your items much earlier. All orders are shipped with a tracking number so you can track them every step of the way! Packages may be faced with delays beyond our control such as postal delays.

Products from the same order are often shipped from different warehouses. This does not affect your shipping cost, but may require the order to be delivered in multiple packages and the shipping time may vary.

Please allow 3-5 days for tracking numbers.

Neither UPS nor USPS deliver on weekends or on the following U.S. holidays:

• New Year's Day
• Martin Luther King Jr Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veteran's Day
• Thanksgiving Day
• Christmas Day

Shipping to Alaska and Hawaii is unavailable.

Changes or Cancellation of orders

Please note that it’s currently not possible to change your shipping address and change or cancel an order once you placed it. To check the delivery status of your order, click on “Track My Order” in your shipment notification email.

Tracking of orders

Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow. You can also check the status of your order by logging into your account.

If your order shipped via UPS, you can also enroll in UPS My Choice by going to ups.com/mychoice. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a re-delivery, giving you additional control over your deliveries.

If your order shipped via USPS, you can also enroll in USPS Informed Delivery by going to tools.usps.com/go/TrackConfirmAction. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver or schedule a redelivery, giving you additional control over your deliveries.

Trying to find your delivered package? Sorry! This happens sometimes. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up please contact us.